Política de envío

Shipping Terms

All of our orders are shipped through carriers, and we require preparation time in addition to shipping time.

Delivery Time

Delivery Time = Preparation Time + Shipping Time

  • Inventory Preparation Time: 3 business days
  • Shipping Time: 1-9 business days

Shipping Methods

Shipping Fees and Carriers: 

  • Shipping Fee: $79
  • Carriers: EMS, DHL, FedEx, UPS

Free Shipping Conditions: Free shipping is available if the order total reaches or exceeds $299. Prices include taxes.

For order amounts between US$0.01 and US$1.00, no shipping is available and delivery is not possible.

Important Notes

  • Shipping Confirmation: After your order has been shipped, you will receive a shipping confirmation email. Please ensure that you provide an accurate email address and order number for tracking. If needed, you can inquire about your order status at jewelry@jeweler.jewelry.

  • Delays Possible: Shipping times may be extended due to public holidays, special requirements at the destination (e.g., addresses outside the U.S. or Canada), severe weather, or international shipping delays.

  • Phone Number: To ensure smooth shipping, please provide an accurate phone number during checkout. We are not responsible for any shipping failure due to missing phone numbers.

  • Customer Service: For any inquiries, please contact customer service via email at jewelry@jeweler.jewelry.

Processing Details

  • Order Processing: Orders will be confirmed within 12 hours of receipt.

  • If you need to change your order details, please inform us via email within 12 hours after purchase. If no changes are made, the order will be processed as originally submitted.

Estimated Delivery Time

Currently, the expected time from purchase to receipt is 4-12 business days.

Please note that during holidays or peak order volumes, preparation time may be extended.

Rush Orders

For rush orders, the package will arrive 4-6 days earlier than the standard delivery time.

Please contact us via email in advance to confirm if the expected date can be met.

Shipping Issues

If there are any shipping issues or package loss, please contact customer service. We will assist you with replacements or refunds.

Email Notifications

After a successful purchase, you will receive an order confirmation email.

Once the item is shipped, we will send an email with a tracking number for you to track your order.